We are proud of our services and our clients know it. If you find other Travel Agencies offering this tour, compare their information and ours yourself. For many things, we know we are the only ones to offer them. Judge for yourself:
Points | Majority of Agencies | Minority of Agencies | Our Agency | Comments |
Minimum delay to make reservations | 15 days before the tour | 10 days before the tour | A few days before the tour | For everybody, the process is long which is uncertain, so every agency sets a minimum delay. |
Maximum delay to make reservations | 6 months maximum before the tour | 9 months maximum before the tour | 12 months minimum before the tour | Making reservations in advance means to set prices for a long period of time. Most agencies cannot afford this luxury. |
Time needed to request a reservation | 15 days | 7 days | 5 minutes | Almost all the agencies make reservations by email then the payment is wired. With our system, everything is made online, in real time. |
Time needed to have an effective reservation |
10 days | 6 days | 5 minutes | After the payment (immediate because it is made online), your tour is immediately booked. |
Total duration between the request and the effective reservation | 25 days | 13 days | 5 minutes | We are the only ones offering such a short delay between your initial request and the effective reservation. |
Reservation online | No | Simple form, without payment | Yes | To be a part of few agencies offering online payments gives you the guarantee of a quick and secure payment. Only by having Visa/MasterCard authorization for accepting payments online, this guarantees our seriousness. |
Written proof for discounts | Sending the copy by fax before the reservation | Sending the copy by fax before the reservation | Automatic and immediate transfer | Our system allows you to send directly to our servers a scan or a simple picture of your written proof. |
Airport-hotel transfer | Additional cost | Free | Free, manageable | Permanently manageable to indicate us the date and time of arrival. |
Optional services | All included | Some included | Everything is optional | We have a "everything is optional" policy" so we can adjust our services to our client's needs. |
Invoice for the customer | Simple informal receipt | Invoice on demand | Systematic invoice | Giving an invoice to the customer means having to pay taxes (18%). Not giving an invoice frees the agency of any responsibility, as in case of cancellation, robbery, insurance, accident, etc. |
Refund in case of cancellation | No | Up to 50%, manually, 1 week later | Up to 70%, directly to your account, within 48 hours | The refund request is made online and the amount is directly wired to your account, without discussion. |
Online customer service | No | No | Yes | We offer a full customer service online and in real time, for example, to have practical and personalized information, to have the possibility to cancel online, etc. |
Secure website | No | Yes, 128 bits | Yes, 256 bits | Our servers, located in Austin (Texas-USA), are highly secured, certifies as hacker safe (certificate required by credit card issuers since July 2006 to authorize online payments). |